Privacy Policy

Who we are Denard (“we”, “us”) operates this website and WhatsApp-assisted enquiry service from England, United Kingdom. Contact: hello@denard.co.uk or WhatsApp +44 7887 539426. What we collect When you enquire we typically collect your name, phone number, optional delivery city/country, product interest, and any note you provide. If you join the newsletter we store your email. The site may also record anonymous or pseudonymous analytics events (pages viewed, searches) to improve the shop. Why we use it We use this information to respond to your enquiry, confirm availability and fulfilment, improve the catalogue experience, and (if you opted in) send occasional marketing emails. Legal bases under UK GDPR typically include steps prior to a contract and our legitimate interests in operating a boutique enquiry service. Marketing emails rely on consent where required. Sharing We do not sell your personal data. We may share details with couriers or payment providers only as needed to complete an order you have agreed, and with service providers who host this site or our database under appropriate agreements. Retention Enquiry records are kept as long as needed for customer service, accounting and dispute handling, then deleted or anonymised. You may ask us to update or erase your details where the law allows. Your rights You may request access, correction, erasure, restriction, or objection, and complain to the UK Information Commissioner’s Office (ico.org.uk). Contact us on WhatsApp or email to exercise these rights. Cookies We use essential cookies for the admin session and may use analytics cookies only after consent where required. See the cookie banner on the site. This policy is a practical summary for a WhatsApp-enquiry boutique and is not a substitute for solicitor-reviewed terms if you trade at scale.