Returns and Exchange Policy

We want you to feel confident in every piece. Eligible returns Unused items in original condition and packaging may be returned or exchanged when agreed on WhatsApp, quoting your DEN- enquiry reference. Windows and any restocking notes are confirmed at purchase and may vary by category (for example jewellery hygiene rules). How to start Message us on WhatsApp with your reference, reason, and photos if asked. Do not post items back until we confirm the address and process. Refunds Where a refund is agreed, it is issued to the original payment method once we receive and check the item. Delivery charges may be non-refundable unless the goods were faulty or misdescribed. Faulty or incorrect items Contact us promptly. We will arrange a repair, replacement or refund in line with UK consumer law where it applies. This summary supports a WhatsApp-led boutique and should be reviewed by your adviser for final trading terms.